should i complain about this HSB* bank, yang call my dad's phone at least 8 times a day, to offer an upgrade because we cancelled his credit card.
At first, i can still layan them kindly,"sorry, its not that we dont want to use your bank anymore, but he passed away."
Of course, they straight away hung up. (Whats the point of talking to me, they just want moooorree customers)
Tapi, lama lama, i went crazy already, i answered the phone sternly, with a very firm voice. "How come i still get phone calls from this fishing bank, malahan i already reported about his death to the bank! can't you fishing hear me! please tell your bos, to ask your people to stop calling this phone number because he is no longer in need of a credit card you bodoh punya orang nak duit jer!"
Tapi orang lain pulak call kan. tapi bank yang sama. *sigh!*
Mama and Fatin went to their office in JB, wanted to report the death of ayah. There were some outstanding balance of his credit card, and we know that we dont need to pay for the outstanding amount, cuz it was insured. tapi pakcik bosan tu cakap,"tidak, puan perlu menyelesaikannya sendiri, insurance tidak cover kerana si mati perlu accident sahaja maka insurance cover."
Ha? lame gila insurance tu. my dad wont be that stupid to pay for those kind of insurance.
The following day, mama pergi again with me. This time, i was there. I showed some muka ketat. tapi mama as usual, muka sedih sikit. so, this lady baik sikit la she actually read the pamphlet about the insurance kan. tapi LAME GILA dia baca this one line and cakap,"oh, you need at least a year payment of the insurance before you can actually be insured."
I was like, "Mana?-read them. Eh, no, you need a total of one year to be covered IF THE PERSON COMMIT SUICIDE". clearly written there. like seriously, hello? im a bimbo, i might leave my brain here and there but when it is needed, it will come running back to me.
She asked me what was the cause of the death, and when my answer didn't match the death cert' reason, dia macam "oh, Pneumonia x covered la dik." and i went like "Kak, he had cancer. but it was the complication after the removal. Kami ada surat doctor. haish, siapa yang bimbo ni!
Nasib that lady did a brave act and call head office and actually check my dad's account and we were told that we dont need to pay the remaining balance.
I personally agree with Zharif and Aunty Zuraidah yang cakap Bank ni exactly like Along, tapi nampak je baik tapi they just want the money. GRRRRRRRRRRRRRRRRR!
